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| Karl Edwin and I,
as founders of Intouch have between us a wealth of experience within
manufacturing industry with involvement in engineering, electronics
and project management. My involvement in particular with production
monitoring and the various systems in use within the industry led
us to the development of an easy to operate and understandable monitoring
package that can be as flexible in its capability as a customer wants
it to be. In other words, it has the capacity to be customised to
suit the requirements of individual customers. In the early days, our research with potential customers indicated that existing systems were usually expensive and too complicated. More often than not they were difficult for operators to understand and use and functions were included that were superfluous and clouded reporting processes. Additionally, there was very apparent user frustration by the lack of flexibility within these packages and the distinctly poor level of support by suppliers and distributors. As a consequence of our findings, our major objective was to develop a production monitoring package that while easy to use and modestly priced would provide all the benefits of the much higher priced systems. But there was to be a further benefit - one of flexibility. We found that companies wanted a different approach, one that met their needs, not that of the supplier. Consequently, we knew that our experience and capabilities, especially in software development, would mean that we would not include the "take it or leave it" attitude of others towards the individual requirements of potential customers. Since we commenced development operations in 1997/98, we have remained totally focused on the development, supply and support of software systems for production monitoring. Besides Intouch's increasing success, our steady, controlled growth and attitude to customers' needs indicates that our future is assured. A corner stone of this success is our dedication to service by continually working in partnership with our customers to develop and enhance the system's capacity to meet each customer's monitoring requirements. There is direct access to Intouch personnel who's background has been four square within the industry and who provide an exceptional degree of support and personal contact.  John Hardwick Commercial Director |
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