Frequently Asked Questions

These are updated regularly.

Got questions about Intouch software?

It may already have been answered on our FAQ.


Many of our customers use third-party smart tablets to use as an HMI. The only requirement is that it can run a modern web browser such as Google ChromeSafari or Firefox.

We recommend that the display is larger than 7″ as a minimum.

Our system is periodically tested against the Lenovo Tab M10 HD which has a 10″ screen and is marketed at a relatively low cost.

There may be a few reasons as to why your machine may not show as running on the Intouch dashboard.

Machine Not Running Diagnostics 1

There is no official way to prevent users from closing or exiting the application, however there are third party ‘Kiosk mode’ applications available which can help prevent this.

We recommend https://www.android-kiosk.com/. The application does require a licence to use the full features.

To start, check our status by visiting https://status.intouchi4.com. If any of the tests show as red then access to our services may be blocked. Seek support from your IT department/manager.

Scheduling and Planning

Holiday periods can be set within the Planner which is accessed via the navigator (Permission required).

No problem, simply allow your machines to run during this period, we will continue to count good parts.

If the machine was to stop, the status would automatically set to ‘Factory Shutdown’ instead of ‘Alarm’.

Alternatively, you can set the specific shift to a ‘worked’ period within the holiday and overtime planner.

If you get the error “Microsoft.ACE.OLEDB.12.0 provider is not registered on the local machine” after installing a download which reads from an Excel file, then do the following:

Install the Microsoft Access Database Engine 2010 from here: https://www.microsoft.com/en-us/download/details.aspx?id=13255

NOTE: This error will only apply to the Windows Client.

Operator Functions

To re-instate the button ribbon, open the preferences menu by clicking on the account button in the top right of the screen and select ‘Preferences’.

Under ‘Button Ribbon’ select the button ribbon you wish to use. By default, this will be ‘Main’.

We have a video coming shortly. Please email i4support@intouchmonitoring.com in the meantime.

Simply navigate to https://i4.intouchmonitoring.com from your phone’s web browser and log in with your Intouch credentials (The same as your PC login)

By default, you should see a mobile-optimised view, if not, please contact your onboarding manager or contact our support desk by emailing i4support@intouchmonitoring.com

Need help?

View our videos, guides and walkthroughs on how to optimise your Intouch monitoring solution.

Alternatively get in touch with our expert support team.

Contact Support >