OUR SUPPORT

April 2024 Update

Version 4.002.005.024-c5568d712.2-C

New Intouch App Coming Soon!

  • We will be releasing a new Intouch App very soon. This will be available for both Android and IOS phones and will be free for Intouch customers
  • Please watch this space for details of when it will be available to download

New Features and Functionality

  • New look login screen, navigator, user and preferences menu, calculator, button and message pop-ups and input keypads
  • New functionality to pin and unpin the main button ribbon. When unpinned, it will drop down automatically when hovering over it, helping to save screen space
  • New functionality to filter machines on the Planner screen
  • New mimic fields for
    • Number of machines in Unplanned Downtime Codes
    • Number of machines in Planned Downtime Codes
    • Shift and Job targets based on Machine Runtime
    • Shift and Job targets based on Available Time
  • Various API changes:
    • Machine GUID is now included in the GetCurrentJobMESiData, GetJobMESiData and GetJobMESiDataItems calls
  • New functionality to automatically use user’s permissions for button access instead of needing to enter a PIN

Upgrades

  • Change to the Cycle Profile Export to format numbers and dates
  • Change to the Job Selector on the Completed Jobs Report so that it is also possible to search on all text, additional text or additional number fields
  • Change to mimic field which reports on the number of machines in specific downtime codes, to enable reporting at parent downtime code level too

Various fixes & minor updates, including

  • Fix to copy multiple jobs function, to ensure the job order remains the same
  • Opening the Intouch Support page from within the software now opens the page a new browser tab
  • Fix to the Job Balance field which was not calculating correctly if the job was started during the current shift 
  • Fix to conditional formatting on mimic fields
  • Suppression of the “Forgotten Password?” link on XTX login screen, to prevent users from exiting Intouch and accessing other websites

Need help?

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